Privacy Policy
Last updated: October 3, 2025
1. Introduction
FacilityFit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pharmaceutical facility fit assessment software and services.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company name, role)
- Facility and equipment data you upload for assessment
- Communications with our support team
- Payment and billing information
2.2 Automatically Collected Information
- Usage data (features used, time spent, actions taken)
- Device information (IP address, browser type, operating system)
- Log files and analytics data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process facility fit assessments and generate reports
- Communicate with you about your account and our services
- Provide customer support and respond to inquiries
- Analyze usage patterns to improve user experience
- Comply with legal obligations and enforce our Terms of Service
- Prevent fraud and ensure platform security
4. Data Security and Confidentiality
We implement industry-standard security measures to protect your data:
- End-to-end encryption for data in transit (TLS/SSL)
- Encryption at rest for stored data (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- SOC 2 Type II compliance (in progress)
- GDPR and HIPAA-compliant data handling procedures
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Upon account termination, you have 60 days to export your data. After this period, we will delete or anonymize your data, except where retention is required for legal or regulatory compliance.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we process your data
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by relevant authorities.
9. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect platform functionality.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through the platform. The "Last updated" date at the top indicates when changes were last made.
12. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: contact@facilityfit.io
Data Protection Officer: contact@facilityfit.io